سياسة الاستبدال والاسترجاع

At Black and White, your satisfaction is our top priority. To provide a safe and reliable shopping experience, our store has complied with local regulations, and exchange and return processes are carried out according to the following conditions: Time period: The request for exchange or return is available within 3 working days only from the date of receipt of the shipment. Conditions for accepting the request: - The product must be in its original condition (unused, unwashed, and carrying all labels and the original tag). - The product must be returned inside its original box or packaging without any damage. Shipping costs: - Error from the store (damaged product or wrong size): Black and White will bear all shipping and return costs, and the customer will be fully compensated. - Customer’s wish (change of mind or choosing a different size): The customer bears the shipping fee for the return or exchange. Steps to submit the request: Please contact the customer service team via WhatsApp with the order number and a picture of the product, and our team will create the return label for you immediately.